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Knowledge base
New ATIS (Launched October 2024)
New ATIS
5
New ATIS Training Guide
Creating replacement Organizations for Unclaimed migrated content
Product and Event Management
Responding to Old ATIS-style Offers
TA Platform SSO Support (ATIS, MML, GMT)
Actions/Procedure/How-To
Inbound/Outbound Calling Procedures
6
Consumer Inbox Management Process and Reference
Agent Priority Sequence
Active vs Non-active User Accounts - UPDATE REQUIRED?
Listing Categories and Types That Do Not Require Active Users
Google Business Profile Checklist
View all 6
Service Guidelines and Standards
3
ATIS Service Workflow - Agents and Automation
Daily/Weekly/Monthly Operational Procedures
ATIS Description Style Guide
Calling Procedures
4
Updating Account Information
Outbound Calling - No Active User on the content
Inbound Calling/email Checklist
Outbound Calling - Active User Content Update Procedure
Actions/How-To
23
Update an Existing Listing
Add a new Listing on Behalf of a Partner
Turning Off Notifications for a Partner
Unpublishing and Deleting a Published Content Item
Transfer All Listings from one Account to Another
View all 23
FAQ's/Trouble Shooting
FAQs
31
I have signed up for an account but did not receive confirmation email
I have lost my password. How can I get a new one?
If I have multiple Listings, do I need to set up multiple accounts?
Changing a user from Viewer to Admin or from Admin to Viewer on a Listing
How long will my content appear in ATIS?
View all 31
The Admin Dashboard
Admin Dashboard Overview
3
Content Status Types
Admin Dashboard Overview
Listings and Events Item Action Dashboard
Background/Overview
About ATIS
8
ATIS (Alberta Tourism Information Service) Overview
Why ATIS? Partner Benefits and Key Messages
ATIS Users (Travel Alberta partners)
Password Requirements
ATIS User Content Access
View all 8
Contact Centre Role & Responsibilities
2
ATIS Contact Centre Responsibilities
Automated and Canned Email Responses
Listing Health Score
1
Listing Health Score Calculator
ATIS Content Types
3
Offers vs. Events
One-time Events vs Annual Events
When to use Listings, Events or Offers - Business Examples
ATIS Content Type Relationships
4
Relationship between Content Types - UNDER REVIEW
Relationship between Events and Accounts, and Events and Listings
Relationship between Offers and Listings
Relationship between Accounts and Listings
Terms and Definitions
9
What does it mean to be Market Ready?
What is an Export Ready Business?
What is a Tour Operator?
What is a Tourism Provider or Tourism Supplier?
What is a Guided Tour Operator?
View all 9
Activities and Amenities
4
Amenities
Activity Tags
Common Misuses of Activity Tags
Activity Tag Definitions
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