Travel Alberta

Step 1: Check fields: Title: If the business has multiple Listings, ensure that the title is unique to the Listing. E.g. Charlie's Roadhouse | Restau...

You may add a Listing on behalf of a partner using the following steps: Step 1: Select Admin - Core Users. Step 2: Search for the User account to wh...

Every time you update content, remove or add a user as an Admin, or delete a piece of content, each admin user on that listing gets notified through email. ...

The only time a content item should be deleted is if the business is permanently closed or if it is a duplicate. If the business is temporarily inactive, re...

When a user leaves a company, you have the option to move all of their associated Listings to another account, rather than transferring one at a time. Follo...

You may add an internal (flagging) note or external (approval) note to any Listing. Internal flagging notes can be added to any Listing with notes and remin...

If a partner edits an ATIS content item that is already published, the system creates a new draft version that will remain in ATIS as a draft until it is su...

When a partner submits a request or when a partner responds to a request, sometimes it is necessary to change the status of the ticket to "Pending"...

Scenario 1: Initial Contact Hello [insert name of partner here, if available] I am emailing you because your business, [insert business name], is curre...

When a matter arises that requires escalation, the process to follow is outlined below: 1) Ask the Lead Agent (Brittany Davis) 2) If the matter is u...