I requested a new password but did not receive an email : Travel Alberta

I requested a new password but did not receive an email Print

Created by: Craig Cameron

Modified on: Tue, 13 Feb, 2024 at 3:14 PM

Step 1: Check that the account email exists in ATIS.

Step 2: Check to see if the user used a different email when they first set up an account.

If not, check that the password reset email did not land in their spam folder.
Try password reset again, if this does not work escalate to atis-team@travelalberta.com.

Craig is the author of this solution article.

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