FAQs

I have signed up for an account but did not receive confirmation email
Confirm that the account has been created in ATIS: Step 1: Choose Admin and Select Core Users. Step 2: Search for the User Name and ensure that the ...
Tue, 13 Feb, 2024 at 2:49 PM
I have lost my password. How can I get a new one?
The user must enter the email that was originally submitted for the account. If an account does not exist with their email, have them create a new account. ...
Tue, 13 Feb, 2024 at 2:45 PM
If I have multiple Listings, do I need to set up multiple accounts?
One account can have multiple Listings (i.e. a hotel regional manager can have an account to monitor multiple listings/businesses). These businesses do ...
Thu, 6 May, 2021 at 2:09 PM
Changing a user from Viewer to Admin or from Admin to Viewer on a Listing
To update an account on a Listing from a Viewer to an Admin: Step 1: Select the Listing. Step 2: Select Users tab. Step 3: Select or remove the ...
Thu, 6 May, 2021 at 2:20 PM
How long will my content appear in ATIS?
Listing content does not expire and will remain in ATIS until a user requests that the content is deleted or unpublished. Event content appears in ATIS ...
Thu, 6 May, 2021 at 2:31 PM
How many offers can I have?
As long as they qualify as such, you can have as many Offers as you would like. Keep in mind: Quality is better than quantity. More content means mor...
Mon, 29 Mar, 2021 at 4:28 PM
Where will my content appear on travelalberta.com?
This depends on how the content is categorized and tagged: All ATIS listings can be found on the Experience Providers pages, including those for specifi...
Tue, 21 Nov, 2023 at 4:27 PM
Why does my offer expire?
Offers expire after 12 months. This is done in order to keep content fresh and encourage updates to be made seasonally (including price, image, description,...
Thu, 6 May, 2021 at 2:44 PM
I requested a new password but did not receive an email
Step 1: Check that the account email exists in ATIS. Step 2: Check to see if the user used a different email when they first set up an account. If not...
Tue, 13 Feb, 2024 at 3:14 PM
Why is the DMO or Travel Alberta listed as a user on my Listing?
Viewers can only view Listing reports for a particular item, they cannot edit or add Offers to Listings that they are not an Admin for. Travel Alberta and...
Thu, 6 May, 2021 at 2:50 PM