Travel Alberta

New ATIS 5

• New ATIS Training Guide
• Creating replacement Organizations for Unclaimed migrated content
• Product and Event Management
• Responding to Old ATIS-style Offers
• TA Platform SSO Support (ATIS, MML, GMT)

Inbound/Outbound Calling Procedures 6

• Consumer Inbox Management Process and Reference
• Agent Priority Sequence
• Active vs Non-active User Accounts - UPDATE REQUIRED?
• Listing Categories and Types That Do Not Require Active Users
• Google Business Profile Checklist

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Service Guidelines and Standards 3

• ATIS Service Workflow - Agents and Automation
• Daily/Weekly/Monthly Operational Procedures
• ATIS Description Style Guide

Calling Procedures 4

• Updating Account Information
• Outbound Calling - No Active User on the content
• Inbound Calling/email Checklist
• Outbound Calling - Active User Content Update Procedure

Actions/How-To 23

• Update an Existing Listing
• Add a new Listing on Behalf of a Partner
• Turning Off Notifications for a Partner
• Unpublishing and Deleting a Published Content Item
• Transfer All Listings from one Account to Another

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FAQs 31

• I have signed up for an account but did not receive confirmation email
• I have lost my password. How can I get a new one?
• If I have multiple Listings, do I need to set up multiple accounts?
• Changing a user from Viewer to Admin or from Admin to Viewer on a Listing
• How long will my content appear in ATIS?

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Admin Dashboard Overview 3

• Content Status Types
• Admin Dashboard Overview
• Listings and Events Item Action Dashboard

About ATIS 8

• ATIS (Alberta Tourism Information Service) Overview
• Why ATIS? Partner Benefits and Key Messages
• ATIS Users (Travel Alberta partners)
• Password Requirements
• ATIS User Content Access

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Contact Centre Role & Responsibilities 2

• ATIS Contact Centre Responsibilities
• Automated and Canned Email Responses

Listing Health Score 1

• Listing Health Score Calculator

ATIS Content Types 3

• Offers vs. Events
• One-time Events vs Annual Events
• When to use Listings, Events or Offers - Business Examples

ATIS Content Type Relationships 4

• Relationship between Content Types - UNDER REVIEW
• Relationship between Events and Accounts, and Events and Listings
• Relationship between Offers and Listings
• Relationship between Accounts and Listings

Terms and Definitions 9

• What does it mean to be Market Ready?
• What is an Export Ready Business?
• What is a Tour Operator?
• What is a Tourism Provider or Tourism Supplier?
• What is a Guided Tour Operator?

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Activities and Amenities 4

• Amenities
• Activity Tags
• Common Misuses of Activity Tags
• Activity Tag Definitions