Automated Emails
In addition to active outreach by contact centre staff, users will receive notifications and reminders by the ATIS system through preset, automated emails.
The list of active and inactive emails can be found in the ATIS Admin version:
ATIS Admin - Triggered Emails Settings (travelalberta.com)
ATIS Admin -> Left Menu -> Admin -> Settings -> Triggered Email Settings
Canned Email Responses
Responses have been prepared for commonly addressed issues and inquiries, including: How to update your ATIS Listing, automated emails being blocked, declining a listing, offer or event, etc.
Freshdesk -> Left Menu -> Settings (gear icon) -> Help Desk Productivity -> Canned Responses -> ATIS Canned Responses (folder dropdown menu)
NOTE: Some responses need to be adjusted to include details to the party making the inquiry.