Service Guidelines and Standards

ATIS Service Workflow - Agents and Automation
Request Initiated By Request Format Request Type Action Required Timeline ATIS User E-mail (Freshdesk) Error/Bug ...
Mon, 5 Feb, 2024 at 11:49 AM
Daily/Weekly/Monthly Operational Procedures
Daily Listing, Event and Offer approvals Freshdesk Tickets Follow-up with flagged ATIS content (pending approval, waiting on feedback) Appro...
Wed, 21 Apr, 2021 at 11:28 AM
ATIS Description Style Guide
Unless otherwise indicated, Travel Alberta content adheres to the Canadian Press (CP) style guide. Ideally, content will appear and read like it is from a s...
Wed, 6 Jan, 2021 at 3:36 PM