Travel Alberta

Inbound/Outbound Calling Procedures 6

• Consumer Inbox Management Process and Reference
• Agent Priority Sequence
• Active vs Non-active User Accounts - UPDATE REQUIRED?
• Listing Categories and Types That Do Not Require Active Users
• Google Business Profile Checklist

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Service Guidelines and Standards 3

• ATIS Service Workflow - Agents and Automation
• Daily/Weekly/Monthly Operational Procedures
• ATIS Description Style Guide

Calling Procedures 4

• Updating Account Information
• Outbound Calling - No Active User on the content
• Inbound Calling/email Checklist
• Outbound Calling - Active User Content Update Procedure

Actions/How-To 23

• Update an Existing Listing
• Add a new Listing on Behalf of a Partner
• Turning Off Notifications for a Partner
• Unpublishing and Deleting a Published Content Item
• Transfer All Listings from one Account to Another

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