If the account in question is the only Admin account attached to any particular Listing, you’ll need to move the Listing to another admin account, before you can close the original account.
Step 1: Select Admin – Core Users.
Step 2: Search and select desired user.
Step 3: Select Listings tab above the table.
Step 4: Select the desired Listing.
Step 5: Click on Users and, if available, select another user as an Admin.
Note: If no account is available and a new one is not readily available, transfer the Listing to atis@travelalberta.com.