Step 1: Ensure the new User Account exists in ATIS.

  • Select Admin – Core Users.
  • Search for the Partner Name or Business to look for duplicates. If this fails, search for the user’s email.


Step 2: Determine if the user is already connected to the Listing.

  • Select the User.
  • Select the Listing.
  • If the User has access to a Listing, it will appear in the table. If not, copy the email address of the user for step 3.


Step 3: Select Back to Summary or Admin – Core Users.


Step 4: Select Add User to a Listing.


Step 5: Paste the user’s email address in the field provided and select Add User.


Step 6: Select the user’s permission level (Admin or Viewer).


Step 7: Choose selection from a list


Step 8: Search for the Listing in the table provided.


Step 9: Add an internal note on who requested the change and why.