External notes can be added, which will be sent to the user/partner through the approval process. An external approval note is partner-facing, meaning users will be able to see it.


External notes can be added to remind a partner to update content, or as a note to encourage a user to submit additional content (E.g. an Offer) at the last stage of the approval process.


An external note can be added in one of two places:

  1. During the Confirm Approval stage: once you Approve a Listing, a window will open up asking you to Confirm Approval, which includes a dialogue box where you can add an external notes.
  2. If the Content item requires additional information from the partner, select Requires Feedback in the Listing approval process and enter instructions for the partner. Choosing Requires Feedback will change the status of the item to Requires Feedback. Flag for follow-up with the partner within one week to offer assistance.