Inbound/Outbound Calling Procedures
Start date: Ongoing Weekly Time Commitment: 3-6 hours Defaults and tips The automatic reply box is always on. Update when: There is a holiday resu...
Thu, 23 Nov, 2023 at 1:22 PM
Agents will need to handle requests on a priority basis. Priority 1 - Emails and Inbound calling: Ideally, inbound calls should be handled immediately,...
Tue, 20 Apr, 2021 at 3:38 PM
Every content item in ATIS must have an Admin User associated to it. Currently, some content items are linked to accounts owned by Destination Marketing Org...
Wed, 21 Apr, 2021 at 11:01 AM
The following content types require a different process for updating than the other ATIS content. Note: Data Providers are not a content type, but a typ...
Wed, 21 Apr, 2021 at 8:44 AM
NOTE: Current as of summer 2023. Google is constantly changing its tools. If a dramatic change is noted, please advise Travel Alberta so this document can b...
Wed, 28 Jun, 2023 at 9:48 AM
When looking for images to populate an ATIS product or event listings, the following steps should be followed. Steps for sourcing photos when creating a...
Mon, 26 May, 2025 at 12:13 PM